Refund and Returns Policy
At Terrifier-Merch.com, we aim to provide quality merchandise and a positive shopping experience. This policy explains the process for requesting a return, exchange, or refund.
1. Return Eligibility
To be eligible for a return:
The item must be unused and unworn.
The item should be in its original condition and packaging, where applicable.
The return request should generally be submitted within 14 days of delivery.
You must provide your order number and reason for the return.
Customized, personalized, or limited-edition items may not be eligible for return unless they arrive damaged, defective, or incorrect.
We reserve the right to decline returns that do not meet the applicable requirements.
2. Refunds
Once a returned item is received, we will inspect it.
If the return is approved:
The refund will generally be issued to the original payment method.
Approved refunds are generally processed within 7–10 business days after the returned item has been received and approved.
Your bank or payment provider may require additional time before the refund appears in your account.
Original shipping charges are generally non-refundable unless the item was defective, damaged, or incorrectly shipped.
3. Exchanges
Exchanges are available for eligible products within 14 days of delivery, subject to availability.
Please contact us at contact@terrifier-merch.com within 14 days of delivery before returning an item for an exchange so that we can confirm availability and provide return instructions.
If a replacement item is unavailable, a refund may be offered where applicable.
4. How to Request a Return
To request a return:
Contact contact@terrifier-merch.com within 7 days of delivery.
Provide your order number and explain the reason for the return.
Wait for our support team to provide return instructions.
Package the item securely.
Ship the item according to the instructions provided.
Keep your shipping receipt and tracking information until the return is fully processed.
Please do not send merchandise back without contacting us first.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at contact@terrifier-merch.com.
Please provide:
Your order number;
A description of the problem; and
Clear photographs of the item and packaging, where applicable.
After reviewing the issue, we may provide a replacement, exchange, or refund depending on the circumstances and product availability.
6. Return Shipping
Unless the return is caused by a defective, damaged, or incorrectly shipped item, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning merchandise.
7. Refund Exceptions
Certain products may be excluded from returns due to their nature, customization, limited availability, or applicable legal requirements.
Any applicable exclusions will be communicated where reasonably possible.
8. Policy Changes
We may update this Refund and Returns Policy from time to time. Changes become effective when the revised policy is posted on this page.
9. Contact
For questions about returns, refunds, or exchanges:
Terrifier Merch 1047 Brea Mall #1047, Brea, California 92821
Phone: (650) 724-4478
Email: contact@terrifier-merch.com